Welcome to the website operated by Minikonyha Kft. (hereinafter: Service Provider, Company). These General Terms and Conditions (hereinafter referred to as GTC) contain the terms and conditions for ordering products available in the electronic store (hereinafter: Webstore) located on the www.mini-konyha.hu website (hereinafter: Website) by the customer (hereinafter: Customer/You/Orderer) ) and the Service Provider. The Service Provider is the exclusive distributor of Vorwerk Thermomix™ in Hungary.
Shopping in the Webshop (which is considered an online market) is possible by placing an order electronically, as specified in these GTC.
The handling of the customer’s personal data is provided for in the Data Management Notice, which can be accessed directly from the main page or via the following link: https://mini-konyha.hu/adatkezelesi-tajekoztato/
The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.
The language of the contract is Hungarian.
Placing an order is considered a contract concluded electronically. The contract concluded through the Website is not filed, it is concluded only in electronic form, it is not considered a written contract, and it does not refer to a code of conduct. The conclusion of the contract is confirmed by the electronically saved purchase data. If you have any questions regarding the operation of the online store, the ordering and delivery process, we are available at the contact details provided.
The Service Provider is aware that its banking partner, Cofidis, has joined the Code of Conduct on fair behavior towards customers of financial organizations that provide loans to the public, to which it is bound to submit. Minikonyha Kft., as a partner of Cofidis, undertook to comply with the provisions of the Code during its intermediary activities, and to comply with its salespeople.
By using the Website, the customer acknowledges and accepts the following:
1. DATA OF THE SERVICE PROVIDER
Name: Minikonyha Kft.
Headquarters and mailing address (also the place of complaint handling): 2045 Törökbálint, Őrház utca 6.
Company registration number: Cg.13-09-167573
Name of registering court: Budapest District Court Company Court
Tax number: 23309609-2-13
E-mail address: info@mini-konyha.hu
Phone number/Fax: +36 23/332-490,491
Mobile phone number: +36 20/464-9994 (order and service)
Thermomix™ manufacturer: Vorwerk International Strecker&Co. (CH-8832-Wollerau).
2. BASIC PROVISIONS
2. 1. Matters not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, are governed by Hungarian law, in particular the relevant provisions of the following legislation:
• Act V of 2013 on the Civil Code (“Ptk.”);
• CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. law
(Elker. tv.);
• 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) Government decree;
• 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Government decree;
• 373/2021. (VI.30.) Government order. on the detailed rules of the contracts between the consumer and the business for the sale and purchase of goods, as well as the provision of digital content and the provision of digital services;
• 19/2014 on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business. (IV. 29.) NGM decree;
• CLV of 1997 on consumer protection. law;
• Directive 2011/83/EU of the European Parliament and the Council on consumer rights.
The mandatory provisions of the relevant legislation apply to the parties without special stipulations.
2. 2. The service provider reserves all rights regarding the distribution of the website and its content. It is prohibited to download, electronically store, process and sell the documents, contents or any part of them appearing on the website without the written consent of the Service Provider.
3. SHOPPING IN THE WEBSTORE
3. 1. Registration
All parts of the Website’s content are available to any Customer without registration, so the purchase is not tied to registration (and then login), the Customer has the option to purchase without registration. (“Purchasing as a guest”)
If the Customer wishes to register, he can do so by clicking on “My Account/Registration” under the Webshop menu item. During registration, you must provide the following information to the Service Provider:
Username or e-mail address
Password
Telephone
number Billing data (surname, first name, country, city, postal code, street, house number)
Delivery address
Password
The Service Provider informs the Customer about the success of the registration by e-mail.
The customer has the right to cancel his registration at any time by sending a message to the e-mail address info@mini-konyha.hu. After receiving the message, the Service Provider will take care of canceling the registration within 10 working days. Customer Customer data will be removed from the system immediately after deletion; however, this does not affect the preservation of data and documents related to orders already placed, and does not result in the deletion of this data. After removal, there is no way to restore the data.
The Customer is solely responsible for keeping user access data (especially the password) confidential. If the Customer becomes aware that an unauthorized third party has gained access to the password provided during registration, he must immediately change his password, and if it can be assumed that the third party is abusing the password in any way, he must notify the Service Provider at the same time.
The customer undertakes to update the personal data provided during registration as necessary in order to ensure that they are timely, complete and in accordance with reality.
3. 2. Order
You can place an order for the products advertised for sale on the Website via the Website.
You can find out about the detailed characteristics and price of the product you want to order by clicking on the name of the product or the image depicting the product. The Service Provider is not responsible for any inaccuracy of the description. The product images are sometimes only illustrations.
You can select the product you want to order and place it in your virtual basket by clicking on the “Order” label on the interface that provides information about the product’s characteristics, and on the same interface you can specify the product quantity, using the “<” and “>” arrows for the quantity.
If the Customer has selected the quantity of the product to be ordered and placed it in the basket, the contents of the basket will automatically appear, where the Customer can choose to continue shopping by clicking the “Continue shopping” button or enter the checkout interface by clicking “Proceed to checkout”. On this interface, the Customer can modify the contents of his basket at any time, he has the option to delete a product from his basket by clicking on the red “X” button, and he can also change the quantity (number of pieces) of the product by entering the exact number of pieces, or he can permanently empty the basket, the ” by clicking the “Empty basket” button.
If the Customer does not wish to select any more products, he can continue the ordering process by clicking the “Proceed to checkout” button or continue browsing on the Website by clicking the “Continue shopping” button.
You can continue your order on the Website by clicking the “Proceed to checkout” button.
On the interface that appears, the Customer can choose:
• if he is a registered User of the Website, he can enter the page by entering his login data in the “Login” field, or
• continue his order without registration, or
• click the “Create Account” button to register on the Website under GTC 3.1. as defined in point
The advantage of registering on the Website is that the Customer can place their order faster on the Website. If the Customer has previously registered on the Website, but has forgotten his password, he has the option of using password reminder assistance.
If you do not wish to register on the Website for the order, you must provide the data necessary to complete the order. By clicking the “Proceed to checkout” button at the bottom of the interface, the Home Customer navigates to the “Checkout” interface, where they can continue the ordering process.
Customers registered on the Website do not need to enter this data again during the purchase, the Website will automatically navigate the Customer to the “Checkout” interface in this case.
The customer can choose between delivery methods on the “Checkout” interface. The Customer must choose delivery by courier service, the fee of which will be added to the price of the product. The Service Provider also offers the possibility of personal collection, in which case no shipping costs will be charged. In addition to the delivery method, the Customer must also select the payment method, which is either bank transfer or cash on delivery.
In order to send the order definitively, the Customer must accept these Terms and Conditions by ticking the checkbox on this interface, and then send the order to the Service Provider by clicking the “Send order” button at the bottom of the page. The order is therefore placed by clicking on the “Send order” button, which creates a payment obligation for the Customer.
3. 3. Correction of data entry errors At
any stage of the order and until the order is sent to the Service Provider, the customer has the opportunity to correct data entry errors on the Website at any time by clicking the “Back” button on the order interface (e.g. delete a product from the basket by clicking on the green ” by clicking the “X” button). A data entry error is, for example, an incorrectly entered quantity, placing the wrong product in the basket, misspelling the order data, etc. (e.g. shipping address). If the Customer has messed up the invoicing or other data necessary to complete the order, he must contact the Service Provider within one day in order to correct the error.
3. 4. Binding offer, confirmation
The Service Provider will confirm the receipt of the offer sent by the Customer without delay by means of an automatic confirmation e-mail to the Customer, which confirmation e-mail contains the data provided by the Customer during the purchase or registration (invoicing and delivery information), the order identifier, the date of the order, the list of items belonging to the ordered product, the quantity, the price of the product, the delivery cost and the total amount to be paid. On the part of the Service Provider, this confirmation e-mail is considered as acceptance of the offer made by the Customer, which creates a valid contract between the Service Provider and the Customer.
The customer is exempt from being bound by the offer if he does not receive a confirmation e-mail from the Service Provider regarding his sent order without delay (within 48 hours).
If the Customer has already sent his order to the Service Provider and notices an error in the data in the confirmation e-mail, he must notify the Service Provider within 1 day in order to avoid the fulfillment of unwanted orders.
The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
3. 5. Product price
Previous Price: if a price reduction is applied, the Service Provider displays the previous price of the Product offered for sale on the Website. The previous price means the lowest price applied by the Service Provider in no less than 30 days prior to the application of the price reduction in relation to the Products offered for sale by the Service Provider on the Website. If the product has been in circulation for less than 30 days, the previous price means the lowest price applied by the Service Provider in a period not shorter than 15 days before the price reduction was applied. If the amount of the price reduction increases gradually, the previous price is the price before the first application of the price reduction. The Previous Price is not applied in the case of marketing solutions not related to the price (e.g. discount in case of lump sum payment).
The Service Provider displays the new discount price by crossing out the previous price, which is used to help customers navigate between prices.
The purchase price of the products displayed on the Website is indicated (gross) including VAT and other public charges. The purchase price of the products does not include the cost of delivery. No separate packaging costs will be charged.
The price of the products is indicated in Hungarian forints (HUF).
3. 6. Payment
Cash on delivery: the product ordered on the Website is delivered by courier service, and in this case the Customer pays the total amount of the order to the courier in cash.
Payment by bank transfer: after sending the order, we will provide you with information about the purchase price of the products ordered on the Website and the method of bank transfer (account number, notice) by e-mail. After the transfer is completed, we will prepare the ordered products for delivery, which we will inform you about again by e-mail.
Cofidis online credit for the indicated THERMOMIX™ products.
3. 7. Invoice Upon
delivery of the ordered products or before that, the Service Provider sends the Customer a printed invoice together with the product as proof of payment.
3. 8. Cofidis online merchandise credit
The THERMOMIX™ product marked in the specialist store and in the webshop can also be purchased with an online merchandise credit with a favorable credit scheme. Minikonyha Kft. acts as a credit broker for the Cofidis Hungarian Branch.
The granting of the loan depends on the credit assessment carried out by Cofidis. Cofidis provides guidelines regarding the conditions of the merchandise credit. In the case of an accepted loan application, it is necessary to settle the amount of the self-reliance (min. HUF 50,000).
The monthly details of the loan that can be applied for are HUF-based and do not change during the term.
Term: 12 months. Loan amount between HUF 50,000 and HUF 1,500,000. Self-power: min. HUF 50,000.
The duration of each promotion can be found on the Website.
Our colleagues provide information on the loan process, and more detailed information on the loan application can be found here. In the event of a successful review, the chosen product can be taken away immediately or delivered.
3. 9. Delivery
3. 9. 1. Method
of delivery Orders placed on the Website are delivered by the GLS courier service to the address specified by the Customer.
The courier service delivers orders from Monday to Friday, between 08:00 and 17:00. If the Customer is not at the specified address during this period, it is advisable to enter a delivery address where the Customer can certainly receive the ordered product during the delivery period.
The Service Provider sends a notification about the current status of the package to the Customer by e-mail to the e-mail address specified in the registration.
If the Customer is not at the delivery address specified by the Customer at the time specified by the courier service and the delivery of the package fails, the courier will leave a notification at the delivery address. With the help of the number on the notification, the Customer has the opportunity to specify and negotiate a new delivery address and time with the courier service. The courier service will attempt to deliver the ordered products 1 more time.
The courier service will attempt a total of two deliveries, however, if the 2nd delivery is also unsuccessful – for reasons attributable to the Customer – then the courier will return the product to the Service Provider, who is entitled to cancel the order and resell the product.
With the acceptance of the product from the person carrying out the delivery and the signing of the document certifying the receipt, the quantity and quality of the product is accepted, which means that after the person carrying out the delivery leaves after the acceptance, the Service Provider will not be able to accept complaints about quantity and quality afterwards. By signing the delivery note, the Customer acknowledges that the received package conforms both externally and in terms of its contents to the contents of the order (the contents of the package are not incomplete, the packaging or the product is not damaged).
If the Customer notices damage to the product or the packaging, during the delivery, a record of the damage must be requested in the presence of the person carrying out the delivery, and the Customer is not obliged to accept the product. If the packaging or the product is visibly damaged upon receipt, and the damage occurred before the receipt of the goods, the Service Provider will return the product free of charge.
It is also possible to pick up the products ordered on the website in person at our central office (2045 Törökbálint, Őrház u. 6.).
3. 9. 2. Delivery costs
• HUF 1,524 gross
with GLS courier service • FREE if picked up at our central office!
Delivery fees are only valid for delivery within Hungary. If the Customer wishes to request delivery outside Hungary, please contact the Vorwerk representative or Vorwerk distributor in that country!
3. 9. 3. Delivery deadline
If the ordered products are in stock, the Service Provider will hand them over to the GLS courier service within 1-3 working days. The courier service will deliver the product within 1-2 working days from here. If a specific product is not in stock, the Service Provider will inform the Customer of the expected delivery time by e-mail or by telephone.
In the absence of a different agreement between the Parties, the Service Provider is obliged to provide (deliver) the product to the consumer without delay, but no later than thirty days after the conclusion of the contract.
In the event of a delay by the Service Provider, the Customer, who is considered a consumer, is entitled to set an additional deadline. If the Service Provider does not perform within the additional deadline, the consumer is entitled to withdraw from the contract.
The consumer is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider has refused to fulfill the contract; or
b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time – and not at any other time.
3. 9. 4. Personal collection
The service provider offers the possibility of personal collection of the products at its central customer service (2045 Törökbálint, Őrház utca 6.).
4. RIGHT OF WITHDRAWAL
4. 1. Procedure for exercising the right of withdrawal
The provisions of this point apply exclusively to a natural person acting outside the scope of his profession, independent occupation or business activity, who buys, orders, receives, uses, makes use of goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter “Consumer”).
In the case of a contract for the sale of the product, the consumer is entitled to:
a) the product,
b) in the case of multiple products, the last delivered product,
c) in the case of a product consisting of several items or pieces, the last delivered item or piece,
d) if the product must be delivered regularly within a specified period, withdraw from the contract without reason within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party indicated by him, other than the carrier.
The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by mail, fax or electronic mail) to the Service Provider using the contact details indicated in point 1 of these General Terms and Conditions. For this purpose, the Consumer can also use the sample withdrawal statement available via the following link: Sample withdrawal statement. The consumer exercises his right of withdrawal within a deadline, if he sends his cancellation statement to the Service Provider before the expiry of the deadline indicated above.
The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in point 4.
In both cases, the Service Provider will immediately confirm receipt of the Consumer’s withdrawal statement by email.
In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider.
In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification via e-mail or fax, the time of sending the e-mail or fax is taken into account for the calculation of the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.
In the event of cancellation, the consumer must return the ordered product to the Service Provider’s address indicated in point 1 without undue delay, but no later than within 14 days of the notification of cancellation. The deadline is considered to have been met if the Consumer sends the product before the 14-day deadline (posts it or hands it over to the courier he ordered).
The cost of returning the product to the Service Provider’s address is borne by the Consumer. It is not possible for the service provider to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation.
If the Consumer withdraws from the contract, immediately, but no later than within 14 days from the date of receipt of the Consumer’s withdrawal statement, the Service Provider will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery), except for those additional costs incurred due to the fact that the Consumer chose a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider has the right to withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that he has returned it: of the two, the Service Provider takes into account the earlier date.
During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
The consumer can be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature, properties and operation of the product.
4. 2. The consumer is not entitled to the right of withdrawal:
a) with respect to a product or service whose price or fee depends on the possible fluctuation of the financial market even during the 14-day withdrawal period;
b) in the case of a non-pre-manufactured product that was produced by the Service Provider based on the Consumer’s instructions or at his express request, or in the case of a product that was clearly tailored to the Customer;
c) in the case of a business contract in which the Service Provider visits the Customer at the express request of the Consumer in order to carry out urgent repair or maintenance work.
d) 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) Pursuant to Section 19 (2) of the Government Decree, the Customer may not exercise his right of withdrawal if the Company has started the performance of a service (e.g. workshop, cooking club) with the express, prior consent of the consumer and at the same time as the Customer’s consent declared that he was aware that he would lose his right of withdrawal detailed in § 20 of the Government Decree after the performance. The customer acknowledges that registering for the Services (e.g. workshop, cooking club, other thematic event) and paying the purchase price constitutes prior consent. The customer also acknowledges that the 14-day right of withdrawal does not apply thereafter.
5. WARRANTY
5. 1. Warranty
for accessories In the event of defective performance by the Service Provider, the Customer may assert a warranty claim for accessories against the Service Provider. In the case of a consumer contract, the Customer may assert warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of delivery. The Customer can no longer assert its accessory warranty rights beyond the two-year limitation period.
In the case of a contract concluded with a non-consumer, the entitled party may enforce his warranty claims within a 1-year limitation period from the date of receipt.
The Customer may, at his choice, request a repair or replacement, unless the Customer’s chosen request is impossible to meet or would result in disproportionate additional costs for the Service Provider compared to the fulfillment of another request. If the repair or replacement was not requested or could not be requested by the Customer, the Customer may request a proportional delivery of the compensation or the Customer may repair the defect at the Service Provider’s expense, or have it repaired by someone else or – as a last resort – withdraw from the contract. There is no room for cancellation due to an insignificant error.
The Consumer is also entitled to a proportional price reduction or termination of the sales contract if:
– the Service Provider did not perform the repair or replacement, or did perform the repair, but did not ensure the return of the replaced goods at its own expense. The Service must bear the cost of the return even if the Consumer terminates the sales contract;
– a repeated error occurred;
– the gravity of the performance error justifies this;
– the Service Provider did not undertake to make the goods conform to the contract, or it is obvious that he will not make it conform to the contract within a reasonable time or without significant damage to the interests of the Consumer.
The Consumer is entitled to withhold the remaining part of the purchase price – in accordance with the severity of the breach of contract – in whole or in part, until the Service Provider fulfills its obligations related to contractual compliance and defective performance.
The customer may switch from his chosen accessory warranty right to another, but he is obliged to bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but no later than within two months of the discovery of the error.
The customer can enforce his accessories warranty claim directly against the Service Provider.
Within 1 year from the completion of the contract, there is no other condition for validating the accessory warranty claim, apart from the notification of the defect, if the Customer proves that he purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider will only be released from the warranty if it overturns this presumption, i.e. it proves that the defect of the product occurred after it was handed over to the Customer. If the Service Provider is able to prove that the cause of the error was caused by reasons attributable to the Customer, it is not obliged to accept the warranty claim made by the Customer. However, after 1 year from the date of performance, the Customer is obliged to prove that the defect recognized by the Customer already existed at the time of performance.
If the Customer asserts his warranty claim with respect to a part of the product that is separable from the point of view of the indicated defect, the warranty claim is not considered asserted for other parts of the product.
5. 2. Product
warranty In the event of a defect in the product (movable thing), the Customer (“Consumer”) who is considered a consumer – at his option – in accordance with 5.1. can assert a right or a product warranty claim specified in point
However, the consumer does not have the right to assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect. However, in the case of successful enforcement of a product warranty claim, the Consumer may assert his accessory warranty claim for the replaced product or repaired part against the manufacturer.
As a product warranty claim, the Consumer can only request the repair or replacement of the defective product from the distribution Service Provider or the manufacturer. In the case of asserting a product warranty claim, the defect of the product must not be proved by the Consumer, but by the guarantor, who must prove that the cause of the defect occurred after performance.
A product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
The Consumer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, the Consumer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered communicated without delay. The consumer is responsible for damage resulting from the delay in communication.
The consumer can exercise his product warranty claim against the manufacturer or distributor of the movable item (Service Provider).
The manufacturer, distributor (Service Provider) is exempted from its product warranty obligation only if it can prove that:
the product was not manufactured or marketed as part of its business activities, or
according to the state of science and technology, the defect did not exist at the time of marketing recognizable or
the defect of the product results from the application of legislation or mandatory official regulations.
For the exemption, it is sufficient for the manufacturer, distributor (Service Provider) to prove one reason.
6. WARRANTY
6. 1. Mandatory warranty
6.1.1. In case of faulty performance, the Civil Code and 151/2003. (IX. 22.) It is subject to a warranty obligation based on a government decree, which means that during the warranty period it is exempted from liability only if it proves that the defect can be traced back to improper use of the product. The following rights belong to the “consumer” (as Customer) defined in the Civil Code.
6.1.2. The warranty period (the warranty period) starts with the actual performance, i.e. with the handing over of the product to the Customer, or if the commissioning is carried out by the Service Provider or its agent, the day of commissioning. If the Customer puts the consumer product into operation more than 6 months after handover, the start date of the warranty period is the day the consumer product was handed over. 151/2003 on the mandatory warranty for certain consumer durables are considered consumer durables. (IX.22.) Products listed in the Annex to Government Decree. The warranty period is adjusted to the sales price as follows.
a) 1 year in the case of a sale price of HUF 10,000 but not exceeding HUF 100,000,
b) 2 years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF
250,000, c) 3 years above a sale price of HUF 250,000.
The (objective) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree.
The defect is not covered by the warranty if its cause occurred after the product was handed over to the Customer, for example, if the defect was:
• improper commissioning (unless the commissioning was carried out by the Service Provider or its agent, or if unprofessional commissioning can be traced back to errors in the user and management instructions)
• improper use, ignoring the instructions in the user and management instructions,
• caused by improper storage, improper handling, vandalism,
• elemental damage, natural disaster.
In the event of a defect covered by the warranty, the Customer may:
• primarily – at his choice – demand repair or replacement, unless the fulfillment of the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Service Provider compared to the fulfillment of the other warranty claim, taking into account that the product is in perfect condition represented value, the severity of the breach of contract and the damage caused to the Customer by fulfilling the warranty claim.
• if the Service Provider has not undertaken the repair or replacement, is unable to comply with this obligation within the time limit, while protecting the interests of the Consumer, or if the Customer’s interest in the repair or replacement has ceased, the Customer – at his or her choice – will receive a proportional reduction of the purchase price you can claim, you can correct the error at the Service Provider’s expense yourself or have it corrected by someone else, or you can withdraw from the contract. There is no room for cancellation due to an insignificant error.
If the Customer asserts a replacement request within three working days from the date of purchase (commissioning) due to a malfunction of the product, the Service Provider is obliged to replace the product, provided that the malfunction prevents the intended use.
The repair or replacement must be carried out within an appropriate time frame, taking into account the product’s properties and the intended use expected by the Customer, while protecting the interests of the Customer.
The Service Provider must endeavor to carry out the repair or replacement within a maximum of 15 days.
During the repair, only new parts may be installed in the product.
In case of repair of the consumer product, the warranty period is extended from the date of delivery for repair by the time during which the Customer could not use the consumer product as intended due to the defect
If, during the first repair of the consumer product during the warranty period specified in the Warranty Decree, the Service Provider determines that the consumer product cannot be repaired, the company is obliged to replace the consumer product within eight days, unless otherwise ordered by the Customer. If it is not possible to exchange the consumer item, the Service Provider is obliged to reimburse the Purchaser within eight days of the purchase price indicated on the proof of payment of the consideration for the consumer item presented by the Customer – on the invoice or receipt issued on the basis of the General Sales Tax Act.
If, during the warranty period specified in the Warranty Decree, the consumer product fails again after being repaired three times – unless otherwise ordered by the Customer – and if Act V of 2013 on the Civil Code 6:159. Based on § (2) point b), the Customer does not demand a proportional reduction of the purchase price, and the Customer does not wish to repair the consumer product at the Service Provider’s expense or have it repaired by someone else, the Service Provider is obliged to replace the consumer product within eight days. If it is not possible to replace the consumer product, the Service Provider is obliged to
If the consumer item is not repaired within the thirtieth day from the notification of the repair request to the Service Provider, the Service Provider is obliged to replace the consumer item within eight days after the unsuccessful expiration of the thirty-day deadline, unless otherwise ordered by the Customer. If it is not possible to exchange the consumer product, the Service Provider is obliged to pay the customer the purchase price shown on the proof of payment of the consideration for the consumer product presented by the Customer – on the invoice or receipt issued on the basis of the General Sales Tax Act – within eight days after the ineffective expiry of the thirty-day correction deadline. to refund to.
6.1.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.
6.1.4. The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect occurred after the performance
6.1.5. however, the Customer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, in parallel with each other, due to the same defect. Regardless of these restrictions, the Customer’s rights arising from the warranty are in accordance with 5.1. and 5.2. they are entitled to regardless of specific rights.
6.1.6. The warranty does not affect the enforcement of the Customer’s rights arising from legislation, in particular accessories and product warranties and compensation.
6.1.7. If a legal dispute arises between the parties, which cannot be resolved amicably, the Ordering Party may initiate a Conciliation Board procedure.
6.1.8. The Service Provider delivers the warranty statement to the Consumer on a durable data carrier.
6. 2. Voluntary guarantee
The Service Provider undertakes a guarantee (guarantee) for the products it sells for a period specified on the Website, in the Product description, which may be longer than the period according to the government decree. The Service Provider shall notify the duration of the warranty for each product at the latest by means of the data on the warranty card (warranty card) given when the product is received by the Customer.
6. 3. Validation of
warranty and guarantee claims The Consumer can validate and report his warranty and guarantee claims at the contact details indicated in point 1.
7. DIGITAL CONTENT
The Service Provider provides/makes available to the Consumer the latest version of the THERMOMIX™ digital content and the related installation guide without undue delay upon conclusion of the contract via a physical or virtual device (e.g. download). The Service Provider will notify the Consumer of updates to the THERMOMIX™ digital content, including security updates.
If the Consumer does not install the updates made available within a reasonable period of time, the Service Provider is not responsible for the defect of the product, if it arises solely from the failure to apply the relevant update. The two conditions for this are that the Service Provider informs the Consumer about the availability of the update and the consequences of the Consumer’s failure to install it, and that the failure to install the update by the Consumer or the incorrect installation of the update by the Consumer cannot be attributed to the incompleteness of the installation instructions provided by the Service Provider.
The Service Provider excludes all liability (including compensation and reimbursement) arising from the Customer’s entering an incorrect e-mail address or not having access to the e-mail address. The customer must use an e-mail address to which he has access. The Customer is not entitled to any compensation because he used an incorrect e-mail address or entered his
e-mail address incorrectly, even if this was due to a typing error.
8. OPTIONS FOR ENFORCEMENT
8. 1. Place, time, and method
of handling complaints The Customer may present his consumer complaints about the product or the Service Provider’s activities at the following contact details:
Name: Minikonyha Kft.
Mailing address: 2045 Törökbálint, Őrház utca 6.
E-mail address: info@mini- konycha.hu
Phone number/Fax: +36 23/332-490,491 The
service provider will remedy the verbal complaint immediately, if it has the opportunity to do so. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Service Provider will record the complaint, which it will keep for five years, together with the substantive response to the complaint.
In the case of a verbal complaint made in person (at the business premises), the Service Provider must hand over a copy of the protocol to the Customer on the spot, or if this is not possible, it must act according to the rules for written complaints detailed below;
In the case of a verbal complaint communicated by telephone or using other electronic communication services, the Service Provider shall send a copy of the protocol to the Customer at the latest at the same time as the substantive response.
In all other cases, the Service Provider acts according to the rules for written complaints.
The Service Provider assigns a unique identifier to a complaint recorded on the phone or using another communication device, which simplifies the retrieval of the complaint later on.
The service provider shall respond to the complaint received in writing within 30 days. According to this contract, the measure means mailing.
If the complaint is rejected, the Service Provider will inform the Customer of the reason for the rejection.
8. 2. Other legal enforcement options
If any consumer legal dispute between the Service Provider and the Customer is not settled during negotiations with the Service Provider, what legal enforcement options are open to the Customer:
Filing a complaint with the consumer protection authority,
Initiating a conciliation board procedure
Pest County and Érd County Legal Urban Commerce and Conciliation Board operating alongside the Chamber of Industry:
Pest County Conciliation Board
1119 Budapest, Etele út 59-61. II. em. 240. Customer reception
hours: Tuesday to Thursday: 9:00 a.m. – 2:00 p.m.
Phone/Fax: (+36-1) 269-0703
E-mail address: pmbekelteto@pmkik.hu
Mailing address:
Pest County Conciliation Board
1364 Budapest, Pf.:81
Initiation of court proceedings.
In the application of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, apartment building, housing association, micro, small and medium-sized enterprise under a separate law who buys, orders, receives, uses, makes use of goods, or commercial communications or offers related to the goods addressee.
9. UNILATERAL AMENDMENT OF THE TERMS
and CONDITIONS The Service Provider is entitled to unilaterally amend these General Terms and Conditions, in addition to informing the Customers in advance on the Website. The amended provisions become effective against the Customer upon the first use of the Website after they come into effect, and they must be applied to orders placed after the amendment.
10. RETENTION OF OWNERSHIP
The product remains the property of the Service Provider until the full payment of the purchase price. If, for any reason, the product comes into the Customer’s possession before full payment of the purchase price, the Service Provider is liable for all damages for which no one can be obliged to compensate.
11. OTHER TERMS OF USE
11. 1. Liability
The Service Provider excludes all liability for the behavior of the users of the Website. The customer is obliged to ensure that the rights of third parties or the laws are not directly or indirectly violated during the use of the Website. The customer is fully and exclusively responsible for his own conduct, in such cases the Service Provider fully cooperates with the acting authorities in order to detect violations of law.
The information on the main and subpages of the Website has been provided in good faith, but it is for informational purposes only. You can find detailed information about the properties of the products in the user manual attached to the product. The company provides the Customer with a product that meets the specifications on the product data sheet.
The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no responsibility for the data protection practices and other activities of these service providers.
Due to the global nature of the Internet, the Customer accepts that, when using the Website, he is also obliged to take into account the provisions of the relevant national legislation. If any activity related to the use of the Website is not permitted according to the law of the Customer’s country, the Customer is solely responsible for the use.
If the Customer notices objectionable content on the Website, he must report it to the Service Provider immediately. If, in the course of the Service Provider’s good faith procedure, the indication is found to be well-founded, it is entitled to immediately delete or modify the information.
11. 2. Copyrights
The Website as a whole, its graphic elements, text and technical solutions, and elements of the Service are subject to copyright protection or other intellectual property rights (thus, in particular, trademark protection). All text, images and other information displayed on the website, unless otherwise indicated, are copyrighted by Vorwerk International Strecker & Co. KG Wuppertal Germany and Minikonyha Kft. Hungary. Any saving, duplication, reproduction or transmission of the content, even in part, is only possible with the written permission of Vorwerk International Strecker& Co. KG Germany, Wuppertal and Minikonyha Kft.
Both VORWERK™ and THERMOMIX™ are registered trademarks. The owner of the trademark is Vorwerk & Co. KG, Germany, Wuppertal, so the User is entitled to use the Vorwerk trademark only with the written consent of the owner of the trademark.
Saving or printing the contents of the Website, as well as certain parts, on a physical or other data medium for private use or with the prior written consent of the Service Provider is permitted. Use beyond private use – for example storage in a database, transmission, publication or download, commercialization – is only possible with the prior written permission of the Service Provider.
In addition to the rights specifically defined in these Terms and Conditions, registration, use of the Website, and no provision of the Terms and Conditions grant the User the right to any use or utilization of any trade name or trademark on the Website. In addition to the display associated with the intended use of the Website, the necessary temporary reproduction and the making of copies for private purposes, these intellectual works may not be used or utilized in any other form without the prior written permission of the Service Provider.
The Service Provider reserves all rights to all elements of its service, with particular regard to the www.mini-konyha.hu domain name, its subdomains, all other domain names occupied by the Service Provider, its subpages, and its Internet advertising surfaces. All activities aimed at listing, organizing, archiving, hacking, and reverse engineering the Service Provider’s database are prohibited, unless the Service Provider grants special permission for this.
Without a separate agreement or using the service for this purpose, it is forbidden to modify, copy, insert new data in it, or overwrite existing data by bypassing the interface provided by the Service Provider or search engines.
By using the Service, the Customer accepts that the Service Provider may use the data uploaded by the Customer during the use of the Service within the framework of the relevant Data Protection Information at any time and anywhere, without restrictions or payment of a separate fee.
12. Information
12.1. Parts
Date of entry into force of these Terms and Conditions: June 20, 2022.
Welcome to the website operated by Minikonyha Kft. (hereinafter: Service Provider, Company). These General Terms and Conditions (hereinafter referred to as GTC) contain the terms and conditions for ordering products available in the electronic store (hereinafter: Webstore) located on the www.mini-konyha.hu website (hereinafter: Website) by the customer (hereinafter: Customer/You/Orderer) ) and the Service Provider. The Service Provider is the exclusive distributor of Vorwerk Thermomix™ in Hungary.
Shopping in the Webshop (which is considered an online market) is possible by placing an order electronically, as specified in these GTC.
The handling of the customer’s personal data is provided for in the Data Management Notice, which can be accessed directly from the main page or via the following link: https://mini-konyha.hu/adatkezelesi-tajekoztato/
The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.
The language of the contract is Hungarian.
Placing an order is considered a contract concluded electronically. The contract concluded through the Website is not filed, it is concluded only in electronic form, it is not considered a written contract, and it does not refer to a code of conduct. The conclusion of the contract is confirmed by the electronically saved purchase data. If you have any questions regarding the operation of the online store, the ordering and delivery process, we are available at the contact details provided.
The Service Provider is aware that its banking partner, Cofidis, has joined the Code of Conduct on fair behavior towards customers of financial organizations that provide loans to the public, to which it is bound to submit. Minikonyha Kft., as a partner of Cofidis, undertook to comply with the provisions of the Code during its intermediary activities, and to comply with its salespeople.
By using the Website, the customer acknowledges and accepts the following:
1. DATA OF THE SERVICE PROVIDER
Name: Minikonyha Kft.
Headquarters and mailing address (also the place of complaint handling): 2045 Törökbálint, Őrház utca 6.
Company registration number: Cg.13-09-167573
Name of registering court: Budapest District Court Company Court
Tax number: 23309609-2-13
E-mail address: info@mini-konyha.hu
Phone number/Fax: +36 23/332-490,491
Mobile phone number: +36 20/464-9994 (order and service)
Thermomix™ manufacturer: Vorwerk International Strecker&Co. (CH-8832-Wollerau).
2. BASIC PROVISIONS
2. 1. Matters not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, are governed by Hungarian law, in particular the relevant provisions of the following legislation:
• Act V of 2013 on the Civil Code (“Ptk.”);
• CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. law
(Elker. tv.);
• 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) Government decree;
• 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Government decree;
• 373/2021. (VI.30.) Government order. on the detailed rules of the contracts between the consumer and the business for the sale and purchase of goods, as well as the provision of digital content and the provision of digital services;
• 19/2014 on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business. (IV. 29.) NGM decree;
• CLV of 1997 on consumer protection. law;
• Directive 2011/83/EU of the European Parliament and the Council on consumer rights.
The mandatory provisions of the relevant legislation apply to the parties without special stipulations.
2. 2. The service provider reserves all rights regarding the distribution of the website and its content. It is prohibited to download, electronically store, process and sell the documents, contents or any part of them appearing on the website without the written consent of the Service Provider.
3. SHOPPING IN THE WEBSTORE
All parts of the Website’s content are available to any Customer without registration, so the purchase is not tied to registration (and then login), the Customer has the option to purchase without registration. (“Purchasing as a guest”)
If the Customer wishes to register, he can do so by clicking on “My Account/Registration” under the Webshop menu item. During registration, you must provide the following information to the Service Provider:
Username or e-mail address
Password
Telephone
number Billing data (surname, first name, country, city, postal code, street, house number)
Delivery address
Password
The Service Provider informs the Customer about the success of the registration by e-mail.
The customer has the right to cancel his registration at any time by sending a message to the e-mail address info@mini-konyha.hu. After receiving the message, the Service Provider will take care of canceling the registration within 10 working days. Customer Customer data will be removed from the system immediately after deletion; however, this does not affect the preservation of data and documents related to orders already placed, and does not result in the deletion of this data. After removal, there is no way to restore the data.
The Customer is solely responsible for keeping user access data (especially the password) confidential. If the Customer becomes aware that an unauthorized third party has gained access to the password provided during registration, he must immediately change his password, and if it can be assumed that the third party is abusing the password in any way, he must notify the Service Provider at the same time.
The customer undertakes to update the personal data provided during registration as necessary in order to ensure that they are timely, complete and in accordance with reality.
You can place an order for the products advertised for sale on the Website via the Website.
You can find out about the detailed characteristics and price of the product you want to order by clicking on the name of the product or the image depicting the product. The Service Provider is not responsible for any inaccuracy of the description. The product images are sometimes only illustrations.
You can select the product you want to order and place it in your virtual basket by clicking on the “Order” label on the interface that provides information about the product’s characteristics, and on the same interface you can specify the product quantity, using the “<” and “>” arrows for the quantity.
If the Customer has selected the quantity of the product to be ordered and placed it in the basket, the contents of the basket will automatically appear, where the Customer can choose to continue shopping by clicking the “Continue shopping” button or enter the checkout interface by clicking “Proceed to checkout”. On this interface, the Customer can modify the contents of his basket at any time, he has the option to delete a product from his basket by clicking on the red “X” button, and he can also change the quantity (number of pieces) of the product by entering the exact number of pieces, or he can permanently empty the basket, the ” by clicking the “Empty basket” button.
If the Customer does not wish to select any more products, he can continue the ordering process by clicking the “Proceed to checkout” button or continue browsing on the Website by clicking the “Continue shopping” button.
You can continue your order on the Website by clicking the “Proceed to checkout” button.
On the interface that appears, the Customer can choose:
• if he is a registered User of the Website, he can enter the page by entering his login data in the “Login” field, or
• continue his order without registration, or
• click the “Create Account” button to register on the Website under GTC 3.1. as defined in point
The advantage of registering on the Website is that the Customer can place their order faster on the Website. If the Customer has previously registered on the Website, but has forgotten his password, he has the option of using password reminder assistance.
If you do not wish to register on the Website for the order, you must provide the data necessary to complete the order. By clicking the “Proceed to checkout” button at the bottom of the interface, the Home Customer navigates to the “Checkout” interface, where they can continue the ordering process.
Customers registered on the Website do not need to enter this data again during the purchase, the Website will automatically navigate the Customer to the “Checkout” interface in this case.
The customer can choose between delivery methods on the “Checkout” interface. The Customer must choose delivery by courier service, the fee of which will be added to the price of the product. The Service Provider also offers the possibility of personal collection, in which case no shipping costs will be charged. In addition to the delivery method, the Customer must also select the payment method, which is either bank transfer or cash on delivery.
In order to send the order definitively, the Customer must accept these Terms and Conditions by ticking the checkbox on this interface, and then send the order to the Service Provider by clicking the “Send order” button at the bottom of the page. The order is therefore placed by clicking on the “Send order” button, which creates a payment obligation for the Customer.
any stage of the order and until the order is sent to the Service Provider, the customer has the opportunity to correct data entry errors on the Website at any time by clicking the “Back” button on the order interface (e.g. delete a product from the basket by clicking on the green ” by clicking the “X” button). A data entry error is, for example, an incorrectly entered quantity, placing the wrong product in the basket, misspelling the order data, etc. (e.g. shipping address). If the Customer has messed up the invoicing or other data necessary to complete the order, he must contact the Service Provider within one day in order to correct the error.
The Service Provider will confirm the receipt of the offer sent by the Customer without delay by means of an automatic confirmation e-mail to the Customer, which confirmation e-mail contains the data provided by the Customer during the purchase or registration (invoicing and delivery information), the order identifier, the date of the order, the list of items belonging to the ordered product, the quantity, the price of the product, the delivery cost and the total amount to be paid. On the part of the Service Provider, this confirmation e-mail is considered as acceptance of the offer made by the Customer, which creates a valid contract between the Service Provider and the Customer.
The customer is exempt from being bound by the offer if he does not receive a confirmation e-mail from the Service Provider regarding his sent order without delay (within 48 hours).
If the Customer has already sent his order to the Service Provider and notices an error in the data in the confirmation e-mail, he must notify the Service Provider within 1 day in order to avoid the fulfillment of unwanted orders.
The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
Previous Price: if a price reduction is applied, the Service Provider displays the previous price of the Product offered for sale on the Website. The previous price means the lowest price applied by the Service Provider in no less than 30 days prior to the application of the price reduction in relation to the Products offered for sale by the Service Provider on the Website. If the product has been in circulation for less than 30 days, the previous price means the lowest price applied by the Service Provider in a period not shorter than 15 days before the price reduction was applied. If the amount of the price reduction increases gradually, the previous price is the price before the first application of the price reduction. The Previous Price is not applied in the case of marketing solutions not related to the price (e.g. discount in case of lump sum payment).
The Service Provider displays the new discount price by crossing out the previous price, which is used to help customers navigate between prices.
The purchase price of the products displayed on the Website is indicated (gross) including VAT and other public charges. The purchase price of the products does not include the cost of delivery. No separate packaging costs will be charged.
The price of the products is indicated in Hungarian forints (HUF).
Cash on delivery: the product ordered on the Website is delivered by courier service, and in this case the Customer pays the total amount of the order to the courier in cash.
Payment by bank transfer: after sending the order, we will provide you with information about the purchase price of the products ordered on the Website and the method of bank transfer (account number, notice) by e-mail. After the transfer is completed, we will prepare the ordered products for delivery, which we will inform you about again by e-mail.
Cofidis online credit for the indicated THERMOMIX™ products.
delivery of the ordered products or before that, the Service Provider sends the Customer a printed invoice together with the product as proof of payment.
The THERMOMIX™ product marked in the specialist store and in the webshop can also be purchased with an online merchandise credit with a favorable credit scheme. Minikonyha Kft. acts as a credit broker for the Cofidis Hungarian Branch.
The granting of the loan depends on the credit assessment carried out by Cofidis. Cofidis provides guidelines regarding the conditions of the merchandise credit. In the case of an accepted loan application, it is necessary to settle the amount of the self-reliance (min. HUF 50,000).
The monthly details of the loan that can be applied for are HUF-based and do not change during the term.
Term: 12 months. Loan amount between HUF 50,000 and HUF 1,500,000. Self-power: min. HUF 50,000.
The duration of each promotion can be found on the Website.
Our colleagues provide information on the loan process, and more detailed information on the loan application can be found here. In the event of a successful review, the chosen product can be taken away immediately or delivered.
of delivery Orders placed on the Website are delivered by the GLS courier service to the address specified by the Customer.
The courier service delivers orders from Monday to Friday, between 08:00 and 17:00. If the Customer is not at the specified address during this period, it is advisable to enter a delivery address where the Customer can certainly receive the ordered product during the delivery period.
The Service Provider sends a notification about the current status of the package to the Customer by e-mail to the e-mail address specified in the registration.
If the Customer is not at the delivery address specified by the Customer at the time specified by the courier service and the delivery of the package fails, the courier will leave a notification at the delivery address. With the help of the number on the notification, the Customer has the opportunity to specify and negotiate a new delivery address and time with the courier service. The courier service will attempt to deliver the ordered products 1 more time.
The courier service will attempt a total of two deliveries, however, if the 2nd delivery is also unsuccessful – for reasons attributable to the Customer – then the courier will return the product to the Service Provider, who is entitled to cancel the order and resell the product.
With the acceptance of the product from the person carrying out the delivery and the signing of the document certifying the receipt, the quantity and quality of the product is accepted, which means that after the person carrying out the delivery leaves after the acceptance, the Service Provider will not be able to accept complaints about quantity and quality afterwards. By signing the delivery note, the Customer acknowledges that the received package conforms both externally and in terms of its contents to the contents of the order (the contents of the package are not incomplete, the packaging or the product is not damaged).
If the Customer notices damage to the product or the packaging, during the delivery, a record of the damage must be requested in the presence of the person carrying out the delivery, and the Customer is not obliged to accept the product. If the packaging or the product is visibly damaged upon receipt, and the damage occurred before the receipt of the goods, the Service Provider will return the product free of charge.
It is also possible to pick up the products ordered on the website in person at our central office (2045 Törökbálint, Őrház u. 6.).
• HUF 1,524 gross
with GLS courier service • FREE if picked up at our central office!
Delivery fees are only valid for delivery within Hungary. If the Customer wishes to request delivery outside Hungary, please contact the Vorwerk representative or Vorwerk distributor in that country!
If the ordered products are in stock, the Service Provider will hand them over to the GLS courier service within 1-3 working days. The courier service will deliver the product within 1-2 working days from here. If a specific product is not in stock, the Service Provider will inform the Customer of the expected delivery time by e-mail or by telephone.
In the absence of a different agreement between the Parties, the Service Provider is obliged to provide (deliver) the product to the consumer without delay, but no later than thirty days after the conclusion of the contract.
In the event of a delay by the Service Provider, the Customer, who is considered a consumer, is entitled to set an additional deadline. If the Service Provider does not perform within the additional deadline, the consumer is entitled to withdraw from the contract.
The consumer is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider has refused to fulfill the contract; or
b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time – and not at any other time.
3. 9. 4. Personal collection
The service provider offers the possibility of personal collection of the products at its central customer service (2045 Törökbálint, Őrház utca 6.).
The provisions of this point apply exclusively to a natural person acting outside the scope of his profession, independent occupation or business activity, who buys, orders, receives, uses, makes use of goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter “Consumer”).
In the case of a contract for the sale of the product, the consumer is entitled to:
a) the product,
b) in the case of multiple products, the last delivered product,
c) in the case of a product consisting of several items or pieces, the last delivered item or piece,
d) if the product must be delivered regularly within a specified period, withdraw from the contract without reason within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party indicated by him, other than the carrier.
The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by mail, fax or electronic mail) to the Service Provider using the contact details indicated in point 1 of these General Terms and Conditions. For this purpose, the Consumer can also use the sample withdrawal statement available via the following link: Sample withdrawal statement. The consumer exercises his right of withdrawal within a deadline, if he sends his cancellation statement to the Service Provider before the expiry of the deadline indicated above.
The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in point 4.
In both cases, the Service Provider will immediately confirm receipt of the Consumer’s withdrawal statement by email.
In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider.
In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification via e-mail or fax, the time of sending the e-mail or fax is taken into account for the calculation of the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.
In the event of cancellation, the consumer must return the ordered product to the Service Provider’s address indicated in point 1 without undue delay, but no later than within 14 days of the notification of cancellation. The deadline is considered to have been met if the Consumer sends the product before the 14-day deadline (posts it or hands it over to the courier he ordered).
The cost of returning the product to the Service Provider’s address is borne by the Consumer. It is not possible for the service provider to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation.
If the Consumer withdraws from the contract, immediately, but no later than within 14 days from the date of receipt of the Consumer’s withdrawal statement, the Service Provider will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery), except for those additional costs incurred due to the fact that the Consumer chose a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider has the right to withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that he has returned it: of the two, the Service Provider takes into account the earlier date.
During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
The consumer can be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature, properties and operation of the product.
a) with respect to a product or service whose price or fee depends on the possible fluctuation of the financial market even during the 14-day withdrawal period;
b) in the case of a non-pre-manufactured product that was produced by the Service Provider based on the Consumer’s instructions or at his express request, or in the case of a product that was clearly tailored to the Customer;
c) in the case of a business contract in which the Service Provider visits the Customer at the express request of the Consumer in order to carry out urgent repair or maintenance work.
d) 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) Pursuant to Section 19 (2) of the Government Decree, the Customer may not exercise his right of withdrawal if the Company has started the performance of a service (e.g. workshop, cooking club) with the express, prior consent of the consumer and at the same time as the Customer’s consent declared that he was aware that he would lose his right of withdrawal detailed in § 20 of the Government Decree after the performance. The customer acknowledges that registering for the Services (e.g. workshop, cooking club, other thematic event) and paying the purchase price constitutes prior consent. The customer also acknowledges that the 14-day right of withdrawal does not apply thereafter.
for accessories In the event of defective performance by the Service Provider, the Customer may assert a warranty claim for accessories against the Service Provider. In the case of a consumer contract, the Customer may assert warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of delivery. The Customer can no longer assert its accessory warranty rights beyond the two-year limitation period.
In the case of a contract concluded with a non-consumer, the entitled party may enforce his warranty claims within a 1-year limitation period from the date of receipt.
The Customer may, at his choice, request a repair or replacement, unless the Customer’s chosen request is impossible to meet or would result in disproportionate additional costs for the Service Provider compared to the fulfillment of another request. If the repair or replacement was not requested or could not be requested by the Customer, the Customer may request a proportional delivery of the compensation or the Customer may repair the defect at the Service Provider’s expense, or have it repaired by someone else or – as a last resort – withdraw from the contract. There is no room for cancellation due to an insignificant error.
The Consumer is also entitled to a proportional price reduction or termination of the sales contract if:
– the Service Provider did not perform the repair or replacement, or did perform the repair, but did not ensure the return of the replaced goods at its own expense. The Service must bear the cost of the return even if the Consumer terminates the sales contract;
– a repeated error occurred;
– the gravity of the performance error justifies this;
– the Service Provider did not undertake to make the goods conform to the contract, or it is obvious that he will not make it conform to the contract within a reasonable time or without significant damage to the interests of the Consumer.
The Consumer is entitled to withhold the remaining part of the purchase price – in accordance with the severity of the breach of contract – in whole or in part, until the Service Provider fulfills its obligations related to contractual compliance and defective performance.
The customer may switch from his chosen accessory warranty right to another, but he is obliged to bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but no later than within two months of the discovery of the error.
The customer can enforce his accessories warranty claim directly against the Service Provider.
Within 1 year from the completion of the contract, there is no other condition for validating the accessory warranty claim, apart from the notification of the defect, if the Customer proves that he purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider will only be released from the warranty if it overturns this presumption, i.e. it proves that the defect of the product occurred after it was handed over to the Customer. If the Service Provider is able to prove that the cause of the error was caused by reasons attributable to the Customer, it is not obliged to accept the warranty claim made by the Customer. However, after 1 year from the date of performance, the Customer is obliged to prove that the defect recognized by the Customer already existed at the time of performance.
If the Customer asserts his warranty claim with respect to a part of the product that is separable from the point of view of the indicated defect, the warranty claim is not considered asserted for other parts of the product.
warranty In the event of a defect in the product (movable thing), the Customer (“Consumer”) who is considered a consumer – at his option – in accordance with 5.1. can assert a right or a product warranty claim specified in point
However, the consumer does not have the right to assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect. However, in the case of successful enforcement of a product warranty claim, the Consumer may assert his accessory warranty claim for the replaced product or repaired part against the manufacturer.
As a product warranty claim, the Consumer can only request the repair or replacement of the defective product from the distribution Service Provider or the manufacturer. In the case of asserting a product warranty claim, the defect of the product must not be proved by the Consumer, but by the guarantor, who must prove that the cause of the defect occurred after performance.
A product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
The Consumer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, the Consumer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered communicated without delay. The consumer is responsible for damage resulting from the delay in communication.
The consumer can exercise his product warranty claim against the manufacturer or distributor of the movable item (Service Provider).
The manufacturer, distributor (Service Provider) is exempted from its product warranty obligation only if it can prove that:
the product was not manufactured or marketed as part of its business activities, or
according to the state of science and technology, the defect did not exist at the time of marketing recognizable or
the defect of the product results from the application of legislation or mandatory official regulations.
For the exemption, it is sufficient for the manufacturer, distributor (Service Provider) to prove one reason.
6.1.1. In case of faulty performance, the Civil Code and 151/2003. (IX. 22.) It is subject to a warranty obligation based on a government decree, which means that during the warranty period it is exempted from liability only if it proves that the defect can be traced back to improper use of the product. The following rights belong to the “consumer” (as Customer) defined in the Civil Code.
6.1.2. The warranty period (the warranty period) starts with the actual performance, i.e. with the handing over of the product to the Customer, or if the commissioning is carried out by the Service Provider or its agent, the day of commissioning. If the Customer puts the consumer product into operation more than 6 months after handover, the start date of the warranty period is the day the consumer product was handed over. 151/2003 on the mandatory warranty for certain consumer durables are considered consumer durables. (IX.22.) Products listed in the Annex to Government Decree. The warranty period is adjusted to the sales price as follows.
a) 1 year in the case of a sale price of HUF 10,000 but not exceeding HUF 100,000,
b) 2 years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF
250,000, c) 3 years above a sale price of HUF 250,000.
The (objective) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree.
The defect is not covered by the warranty if its cause occurred after the product was handed over to the Customer, for example, if the defect was:
• improper commissioning (unless the commissioning was carried out by the Service Provider or its agent, or if unprofessional commissioning can be traced back to errors in the user and management instructions)
• improper use, ignoring the instructions in the user and management instructions,
• caused by improper storage, improper handling, vandalism,
• elemental damage, natural disaster.
In the event of a defect covered by the warranty, the Customer may:
• primarily – at his choice – demand repair or replacement, unless the fulfillment of the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Service Provider compared to the fulfillment of the other warranty claim, taking into account that the product is in perfect condition represented value, the severity of the breach of contract and the damage caused to the Customer by fulfilling the warranty claim.
• if the Service Provider has not undertaken the repair or replacement, is unable to comply with this obligation within the time limit, while protecting the interests of the Consumer, or if the Customer’s interest in the repair or replacement has ceased, the Customer – at his or her choice – will receive a proportional reduction of the purchase price you can claim, you can correct the error at the Service Provider’s expense yourself or have it corrected by someone else, or you can withdraw from the contract. There is no room for cancellation due to an insignificant error.
If the Customer asserts a replacement request within three working days from the date of purchase (commissioning) due to a malfunction of the product, the Service Provider is obliged to replace the product, provided that the malfunction prevents the intended use.
The repair or replacement must be carried out within an appropriate time frame, taking into account the product’s properties and the intended use expected by the Customer, while protecting the interests of the Customer.
The Service Provider must endeavor to carry out the repair or replacement within a maximum of 15 days.
During the repair, only new parts may be installed in the product.
In case of repair of the consumer product, the warranty period is extended from the date of delivery for repair by the time during which the Customer could not use the consumer product as intended due to the defect
If, during the first repair of the consumer product during the warranty period specified in the Warranty Decree, the Service Provider determines that the consumer product cannot be repaired, the company is obliged to replace the consumer product within eight days, unless otherwise ordered by the Customer. If it is not possible to exchange the consumer item, the Service Provider is obliged to reimburse the Purchaser within eight days of the purchase price indicated on the proof of payment of the consideration for the consumer item presented by the Customer – on the invoice or receipt issued on the basis of the General Sales Tax Act.
If, during the warranty period specified in the Warranty Decree, the consumer product fails again after being repaired three times – unless otherwise ordered by the Customer – and if Act V of 2013 on the Civil Code 6:159. Based on § (2) point b), the Customer does not demand a proportional reduction of the purchase price, and the Customer does not wish to repair the consumer product at the Service Provider’s expense or have it repaired by someone else, the Service Provider is obliged to replace the consumer product within eight days. If it is not possible to replace the consumer product, the Service Provider is obliged to
If the consumer item is not repaired within the thirtieth day from the notification of the repair request to the Service Provider, the Service Provider is obliged to replace the consumer item within eight days after the unsuccessful expiration of the thirty-day deadline, unless otherwise ordered by the Customer. If it is not possible to exchange the consumer product, the Service Provider is obliged to pay the customer the purchase price shown on the proof of payment of the consideration for the consumer product presented by the Customer – on the invoice or receipt issued on the basis of the General Sales Tax Act – within eight days after the ineffective expiry of the thirty-day correction deadline. to refund to.
6.1.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.
6.1.4. The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect occurred after the performance
6.1.5. however, the Customer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, in parallel with each other, due to the same defect. Regardless of these restrictions, the Customer’s rights arising from the warranty are in accordance with 5.1. and 5.2. they are entitled to regardless of specific rights.
6.1.6. The warranty does not affect the enforcement of the Customer’s rights arising from legislation, in particular accessories and product warranties and compensation.
6.1.7. If a legal dispute arises between the parties, which cannot be resolved amicably, the Ordering Party may initiate a Conciliation Board procedure.
6.1.8. The Service Provider delivers the warranty statement to the Consumer on a durable data carrier.
6. 2. Voluntary guarantee
The Service Provider undertakes a guarantee (guarantee) for the products it sells for a period specified on the Website, in the Product description, which may be longer than the period according to the government decree. The Service Provider shall notify the duration of the warranty for each product at the latest by means of the data on the warranty card (warranty card) given when the product is received by the Customer.
6. 3. Validation of
warranty and guarantee claims The Consumer can validate and report his warranty and guarantee claims at the contact details indicated in point 1.
The Service Provider provides/makes available to the Consumer the latest version of the THERMOMIX™ digital content and the related installation guide without undue delay upon conclusion of the contract via a physical or virtual device (e.g. download). The Service Provider will notify the Consumer of updates to the THERMOMIX™ digital content, including security updates.
If the Consumer does not install the updates made available within a reasonable period of time, the Service Provider is not responsible for the defect of the product, if it arises solely from the failure to apply the relevant update. The two conditions for this are that the Service Provider informs the Consumer about the availability of the update and the consequences of the Consumer’s failure to install it, and that the failure to install the update by the Consumer or the incorrect installation of the update by the Consumer cannot be attributed to the incompleteness of the installation instructions provided by the Service Provider.
The Service Provider excludes all liability (including compensation and reimbursement) arising from the Customer’s entering an incorrect e-mail address or not having access to the e-mail address. The customer must use an e-mail address to which he has access. The Customer is not entitled to any compensation because he used an incorrect e-mail address or entered his
e-mail address incorrectly, even if this was due to a typing error.
8. 1. Place, time, and method of handling complaints The Customer may present his consumer complaints about the product or the Service Provider’s activities at the following contact details:
Name: Minikonyha Kft.
Mailing address: 2045 Törökbálint, Őrház utca 6.
E-mail address: info@mini- konycha.hu
Phone number/Fax: +36 23/332-490,491 The
service provider will remedy the verbal complaint immediately, if it has the opportunity to do so. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Service Provider will record the complaint, which it will keep for five years, together with the substantive response to the complaint.
In the case of a verbal complaint made in person (at the business premises), the Service Provider must hand over a copy of the protocol to the Customer on the spot, or if this is not possible, it must act according to the rules for written complaints detailed below;
In the case of a verbal complaint communicated by telephone or using other electronic communication services, the Service Provider shall send a copy of the protocol to the Customer at the latest at the same time as the substantive response.
In all other cases, the Service Provider acts according to the rules for written complaints.
The Service Provider assigns a unique identifier to a complaint recorded on the phone or using another communication device, which simplifies the retrieval of the complaint later on.
The service provider shall respond to the complaint received in writing within 30 days. According to this contract, the measure means mailing.
If the complaint is rejected, the Service Provider will inform the Customer of the reason for the rejection.
8. 2. Other legal enforcement options
If any consumer legal dispute between the Service Provider and the Customer is not settled during negotiations with the Service Provider, what legal enforcement options are open to the Customer:
Filing a complaint with the consumer protection authority,
Initiating a conciliation board procedure
Pest County and Érd County Legal Urban Commerce and Conciliation Board operating alongside the Chamber of Industry:
Pest County Conciliation Board
1119 Budapest, Etele út 59-61. II. em. 240. Customer reception
hours: Tuesday to Thursday: 9:00 a.m. – 2:00 p.m.
Phone/Fax: (+36-1) 269-0703
E-mail address: pmbekelteto@pmkik.hu
Mailing address:
Pest County Conciliation Board
1364 Budapest, Pf.:81
Initiation of court proceedings.
In the application of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, apartment building, housing association, micro, small and medium-sized enterprise under a separate law who buys, orders, receives, uses, makes use of goods, or commercial communications or offers related to the goods addressee.
and CONDITIONS The Service Provider is entitled to unilaterally amend these General Terms and Conditions, in addition to informing the Customers in advance on the Website. The amended provisions become effective against the Customer upon the first use of the Website after they come into effect, and they must be applied to orders placed after the amendment.
The product remains the property of the Service Provider until the full payment of the purchase price. If, for any reason, the product comes into the Customer’s possession before full payment of the purchase price, the Service Provider is liable for all damages for which no one can be obliged to compensate.
11. 1. Liability The Service Provider excludes all liability for the behavior of the users of the Website. The customer is obliged to ensure that the rights of third parties or the laws are not directly or indirectly violated during the use of the Website. The customer is fully and exclusively responsible for his own conduct, in such cases the Service Provider fully cooperates with the acting authorities in order to detect violations of law.
The information on the main and subpages of the Website has been provided in good faith, but it is for informational purposes only. You can find detailed information about the properties of the products in the user manual attached to the product. The company provides the Customer with a product that meets the specifications on the product data sheet.
The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no responsibility for the data protection practices and other activities of these service providers.
Due to the global nature of the Internet, the Customer accepts that, when using the Website, he is also obliged to take into account the provisions of the relevant national legislation. If any activity related to the use of the Website is not permitted according to the law of the Customer’s country, the Customer is solely responsible for the use.
If the Customer notices objectionable content on the Website, he must report it to the Service Provider immediately. If, in the course of the Service Provider’s good faith procedure, the indication is found to be well-founded, it is entitled to immediately delete or modify the information.
11. 2. Copyrights
The Website as a whole, its graphic elements, text and technical solutions, and elements of the Service are subject to copyright protection or other intellectual property rights (thus, in particular, trademark protection). All text, images and other information displayed on the website, unless otherwise indicated, are copyrighted by Vorwerk International Strecker & Co. KG Wuppertal Germany and Minikonyha Kft. Hungary. Any saving, duplication, reproduction or transmission of the content, even in part, is only possible with the written permission of Vorwerk International Strecker& Co. KG Germany, Wuppertal and Minikonyha Kft.
Both VORWERK™ and THERMOMIX™ are registered trademarks. The owner of the trademark is Vorwerk & Co. KG, Germany, Wuppertal, so the User is entitled to use the Vorwerk trademark only with the written consent of the owner of the trademark.
Saving or printing the contents of the Website, as well as certain parts, on a physical or other data medium for private use or with the prior written consent of the Service Provider is permitted. Use beyond private use – for example storage in a database, transmission, publication or download, commercialization – is only possible with the prior written permission of the Service Provider.
In addition to the rights specifically defined in these Terms and Conditions, registration, use of the Website, and no provision of the Terms and Conditions grant the User the right to any use or utilization of any trade name or trademark on the Website. In addition to the display associated with the intended use of the Website, the necessary temporary reproduction and the making of copies for private purposes, these intellectual works may not be used or utilized in any other form without the prior written permission of the Service Provider.
The Service Provider reserves all rights to all elements of its service, with particular regard to the www.mini-konyha.hu domain name, its subdomains, all other domain names occupied by the Service Provider, its subpages, and its Internet advertising surfaces. All activities aimed at listing, organizing, archiving, hacking, and reverse engineering the Service Provider’s database are prohibited, unless the Service Provider grants special permission for this.
Without a separate agreement or using the service for this purpose, it is forbidden to modify, copy, insert new data in it, or overwrite existing data by bypassing the interface provided by the Service Provider or search engines.
By using the Service, the Customer accepts that the Service Provider may use the data uploaded by the Customer during the use of the Service within the framework of the relevant Data Protection Information at any time and anywhere, without restrictions or payment of a separate fee.
12.1. Parts
Date of entry into force of these Terms and Conditions: June 20, 2022.